Hands-On Training. Real Results. Elevated Member Experience.
In the private club industry, service excellence is non-negotiable. Your staff’s ability to deliver exceptional experiences can be the difference between satisfied members and those seeking other options. My On-Ground Education Service is designed to equip your team with the skills, confidence, and mindset needed to provide outstanding service every day.
I bring over 15 years of experience in private club management to the table, delivering practical, real-world training sessions that go beyond theory. My goal is simple: to elevate the professionalism and performance of your team, ensuring they exceed member expectations in every interaction.
What's Included
Bespoke Education for Your Club
1. Customized Training Programs
No two clubs are the same, so I tailor each training session to address your club’s specific needs. Whether it’s improving front-of-house service, enhancing communication skills, or fine-tuning operational procedures, I design programs that deliver targeted results.
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Pre-assessment of current service standards
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Customized curriculum development
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Hands-on, interactive workshops
2. Front-of-House Excellence
First impressions matter. I train front-line staff to deliver attentive, seamless service that leaves a lasting positive impact on your members.
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Greeting and engaging members with confidence
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Table service best practices and etiquette
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Managing special requests with professionalism
3. Beverage Service Mastery
Whether it’s pouring wine, crafting cocktails, or providing knowledgeable recommendations, beverage service plays a crucial role in member satisfaction. I offer specialized training for bar staff and servers.
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Proper wine service techniques
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Cocktail preparation and presentation
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Upselling strategies that enhance the member experience
4. Communication & Teamwork
A well-coordinated team is key to flawless service. I focus on fostering clear communication, mutual respect, and a collaborative work environment.
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Effective communication techniques
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Conflict resolution and problem-solving
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Building a culture of teamwork
5. Post-Training Support
Education doesn’t stop when the session ends. I provide ongoing support and follow-up assessments to ensure your team continues to apply what they’ve learned. This includes periodic check-ins, refresher courses, and feedback collection from both staff and members.